SAY HELLO
Talk to the studio.
A person reads every message. We usually reply within two business days; during busy production weeks it can take a little longer.
Orders and deliveries
Questions about an existing order, a delivery date or a change of address. Quote your order number so we can find it quickly.
orders@reiyu.artCustom designs
New ideas start on the custom order page — it collects the details and reference images we need to quote properly.
Start a custom request ↗︎Returns and faults
Tell us your order number and attach photographs of the problem. Read the returns policy first so you know what to expect.
orders@reiyu.artReturns & refunds ↗︎Privacy and your data
Requests to access, correct or delete the personal data we hold about you.
privacy@reiyu.artPrivacy policy ↗︎Press and collaborations
Features, stockists, shoots and everything that is not an order.
hello@reiyu.artStudio details
[Legal entity name], trading as Reiyu
[Street address]
[City, postal code]
[Country]
Registration: [Registration number]
VAT: [VAT number, if registered]
The studio is a workspace, not a shop — please do not visit without arranging it with us first.
Before you write
Sizing, care, production times and what hand-painted work actually looks like are covered on the questions and care page. Delivery times and costs are on the shipping policy page.